PSC Certified Gas Marketer Scorecard | GasGeorgia
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The Georgia Public Service Commission (PSC) Certified Gas Marketer Scorecard

As a service to natural gas customers in Georgia and in response to requests for information about natural gas marketers, the PSC issues a monthly Gas Marketer Scorecard. The scorecard reflects the number of complaints and general questions about the marketers received by the PSC during the month in three categories: Billing, Service, and Deceptive Marketing.

The PSC cautions consumers to keep in mind that the gas marketer may not be at fault for some of the listed complaints. A large number of allegations are still being investigated, therefore the PSC does not know whether the complaints are legitimate when the reports are released. For this reason, the PSC suggests that customers use the scorecard information in addition to other resources choosing a natural gas marketer.

Categories

 

Billing

Contacts regarding the amount of a bill, not receiving a bill, delayed billing, payment arrangements, deposits, and other billing or pricing concerns.

Service

Contacts about not being able to reach marketer, delays in getting service reconnected, disconnections in error, and other customer and service quality issues.

Deceptive Marketing

Contacts concerning slamming, unauthorized changes in service, and other deceptive practices.

Natural Gas Scorecards

You can go to the Georgia PSC site to find out marketer's 2010 scorecards.

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