Understand Your Natural Gas Bill

Some important things to note about your MXenergy bill:

• Your bill has a due date if your account balance is for current charges only. If you have a balance that is being carried over to the next bill, our bill will show the due date as "Due Now*." This means that a portion of the bill is due when you receive it, and that you should pay that amount immediately in order to allow enough time for payment processing and avoid the possibility of service interruption. The rest of the bill is due 21 days after the statement date. Look in the message center on your statement for details.
• The base charges on your statement are determined by a message MXenergy receives from Atlanta Gas Light. On the twentieth of every month, AGL runs a census of the meters connected to its system. If your meter is assigned to MXenergy at that time, they are assessed base charges for your account. MXenergy then puts those charges on your bill. If your account is terminated before the fifteenth day of the month, there will be no AGL charges. If your moving date is on or after the fifteenth, there is a good chance the transfer will not be done before the twentieth and MXenergy will assess another month's base charges on your account.
• The final bill process is meant to capture any additional charges and adjustments to your account from Atlanta Gas Light. It takes more than one billing cycle for these charges, if any, to be assessed and forwarded to MXenergy for billing. You will receive bills from MXenergy after you have been switched to a different provider or cancelled service.
• You may request a name change on your MXenergy account if the change is due to marriage, divorce or the death of a spouse. If you have another reason to change a name on the account, you will need to contact our Customer Care Center toll-free at 877-677-4355 to re-enroll for service under the new name.
• You cannot select your bill's payment due date. MXenergy's billing schedule is linked to Atlanta Gas Light's meter read schedule. Your bill is generated approximately every four weeks (when MXenergy receives the usage information required to calculate a bill), and your due date is determined by the statement date.