Payment Options

There are a number of convenient ways to pay your MXenergy natural gas bill.

• You may pay by check or money order. Just enclose your check or money order in the envelope included with your bill. Make sure to include the remittance stub and write your customer number on the check.
• You can also pay automatically, by bank draft or credit card. To begin this process, send MXenergy an e-mail at customercarega@mxenergy.com.
• MXenergy also offers online payment. By signing up for MyAccount, you can pay your MXenergy bill, and any other bill, online. You may be interested in electronic billing as well as payment. Find out more in the MyAccount area of the MXenergy Web site. If you already use the Bill Pay services of your bank or Checkfree, you'll find MXenergy listed as a payee.
• To make a payment by phone, just call us at 877-677-4355. There is a $4.95 service charge for a check or credit card payment by phone.
• For those customers who prefer to make payments in cash, MXenergy now accepts payment through the Western Union Convenience Pay service. Convenience Pay is a fast and easy way to send a payment to MXenergy Services without using a check or credit card.
• The Convenience Pay service cannot be used to quickly notify MXenergy Services of payment for late, termination, or disconnect notices. Please use Western Union Quick Collect for this type of service. When using the Convenience Pay service you will need to have your bill with you. On that bill you will find your customer number. The Western Union Agent will need to see your bill to process the payment. Cost of the Convenience Pay service is $1.00 per transaction, in addition to amount due on bill. For the Convenience Pay location nearest you, call 1-800-354-0005.
• MXenergy now accepts cash payments through the Western Union Quick Collect Service for customers who need to make immediate payment. A payment can be posted to your account faster than using overnight mail. This is only for cash payments. The cost of Quick Collect Service is $12.95 per transaction, in addition to the amount due on the bill.