The Georgia Public Service Commission (PSC) is responsible for ensuring that consumer rights are protected from fraudulent business practices. Your natural gas bill of rights is clearly stated and explained by the PSC, so it is essential that you know what aspects of your natural gas service are protected.
The Natural Gas Consumers' Bill of Rights guarantees the right to:
- Reliable and high-quality customer service provided with your natural gas service
- Receive updated and accurate information regarding your service terms and rates in a clear, concise format that allows you to easily compare companies and services.
- Access to the latest benefits and services that help you maximize your savings and comfort.
- Set, fair standards for any payment or credit disputes
- Protection from fraudulent, anti-competitive and deceptive information and practices, preventing you from making an educated decision when it comes to switching or comparing natural gas companies
- Accurate and timely bills with options to receive electronically
- Protection of privacy
- Prices protected from unfair or illegal shifting
- Fair dispute settlement with either provider or third party
