What Types Of Information Do We Collect, How Do We Use it and To Whom Do We Disclose It?
Visiting Our Site. When you visit our website to browse, we may collect and store the domain name and host from which you access the Internet (e.g., aol.com), the IP address of your computer, your browser software and operating system and your entity identification. We may use this information to organize and analyze IP addresses so that we can provide items such as efficient service, enhance security, monitor appropriate usage and produce traffic volume statistics. This type of non-Personally Identifiable information may be shared with third parties, such as when we aggregate and disclose site traffic information for marketing and commercial purposes. When you visit our website, you may also choose certain options such as (i) Your Account, (ii) About Allconnect, (iii) Bundles, Phone, TV, Internet, Utilities and Home Service, (iv) Customer Service and (v) Contact Us to obtain more information about us, our business associates and our Services. Through these options, you may provide us with Personally Identifiable Information. We will collect, use and disclose such Personally Identifiable Information as further described below in Using Our Services.
Using Our Services. When you use our Services, you must through our initial registration process or subsequent order placements provide Personally Identifiable Information, including your name, address, e-mail address, and billing information for you to properly and fully receive the offered Services. We collect and store this Personally Identifiable Information and any modifications that either we or you make to that information, except that we do not permanently retain your social security number, credit card number or other payment information needed solely for the processing of your order. Except as set forth in this policy, we will not reveal any such Personally Identifiable Information to any third party without the consent of the provider of such information, except that we may share User Information with our business associates who assist us in administering the Services. In such cases, the business associates are permitted to use this information only in order to carry out the services Allconnect has contracted for. Furthermore, we may use, disclose or transfer certain User Information (i) to provide you the Services or information you request; (ii) to send you additional information about your ordered services such as a confirmation, reminder, problem status or change order; (iii) to send you a newsletter or other marketing materials; (iv) to protect the confidentiality or security of your records; (v) to comply with government requests if appropriate for your protection or in connection with an investigation or prosecution of possible unlawful activity; (vi) in connection with a sale or merger of Allconnect, or (vii) for other legally permissible purposes. We may also share aggregate anonymized data relating to the transactions on the site and use of the Services for marketing, research and other purposes.
From time to time, we may send you survey forms or include survey forms on our site asking you for information regarding your use of our Services. For the most part, we will only disclose your survey responses that contain anonymized data to our business associates who assist us in administering the Services. However, we may share email addresses with business associates who assist us in administering the Services.
What Information May Be Collected By Third Parties?
Clear Gifs (Web Beacons/Web Bugs)
We employ [or our third party analytics partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us provide a better user experience by continually learning and adjusting to what our visitors find useful. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. This allows us to see which pages are most visited on our site, so we can continue to provide useful content to our visitors. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information. Clear gifs are strictly a means to learn more about which pages our customers find effective and which pages are not offering a good user experience.
To learn more about our advertising company's use of clear gifs, please go to www.omniture.com
What Are Cookies and How Do We Use Them?
What Are Your Choices in How We Use Your Information?
Allconnect does not sell, rent or disclose your Personally Identifiable Information to third parties for such parties' marketing purposes. However, as noted above under What Information May Be Collected by Third Parties, where you agree to obtain products, services or coupons from third parties through our website, you may receive marketing communications from such third parties.
How Do We Protect Your Information?
We employ and maintain technology and security measures designed to protect User Information. When you submit sensitive information via our site, that information is subject to a variety of protections both on-line and off-line, including password-protected systems, firewalls and secure sockets layer (SSL) encryption technology. On a periodic basis, we also perform security audits of our data center to help ensure a more secure site. However, no data transmission over the Internet can be guaranteed as 100% secure. As a result, while we strive to protect your User Information, we cannot ensure or warrant the security of any information you transmit to us or receive from us.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email address]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How Do You Safeguard Your Passwords?
What If You Lose Your Password or It Becomes Compromised?
If your member ID or password has been compromised for any reason, then you should immediately notify us so that we may issue you a new member ID or password. Any loss of control of your member ID or password may result in the loss of control over Personally Identifiable Information. If you fail to protect your member ID or password, then you will be responsible for any actions taken on your behalf or by any person using your member ID or password.
Can Children Use the website?
The website is intended for use by adults, and we ask that children under the age of 13 do not use the website and do not submit any Personally Identifiable Information to us.
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